Inspection period
Buyers benefit from a 10-day inspection period after delivery to review the vehicle and confirm expectations.
Buyer Protection
Return & Refund Policy
Every purchase is supported by a structured inspection and return process designed to give buyers confidence when purchasing remotely. Our goal is to make the process clear, fair, and professionally managed.
10-day inspection period
Review after delivery
After delivery, buyers have time to inspect the vehicle and confirm it matches the agreed description, specifications, and condition.
✓ Clear contract-based purchase
✓ Return collection available if not as described
✓ Full refund review during the inspection period
Policy overview
What the return policy covers
The return process is designed to address genuine issues where the vehicle materially differs from the agreed description, has undisclosed defects, or cannot be delivered as agreed.
Return collection
If a return is approved, vehicle collection can be arranged as part of the structured return process.
Refund review
Once the return is approved and the vehicle is collected, the refund is processed according to the policy terms.
Eligibility
When a refund may apply
Eligible situations
- The vehicle does not match the original description.
- There are undisclosed defects or damage.
- There are discrepancies in condition, specifications, or history.
- The vehicle cannot be delivered as agreed.
Non-returnable situations
- The inspection period has expired.
- The vehicle has been modified or damaged after delivery.
- The return request was submitted after the allowed timeframe.
- The product shows signs of use or alteration not present at delivery.
Important: For seller and buyer protection, payment must always be validated before transfer. Payments made without confirming the payment details through our support team may not be eligible for refund review.
Return process
How to request a return
If an issue is identified within the inspection period, contact our support team with your contract details. We will review your request and guide you through the next steps.
What you need to provide
- Your contract ID or order reference.
- A clear description of the issue.
- Photos, videos, or supporting evidence where applicable.
- Confirmation that the vehicle remains in the received condition.
Refund processing
- Refunds are reviewed after the return is approved.
- The vehicle, documents, keys, and accessories must be returned.
- The full purchase amount may be refunded if the claim is approved.
- No hidden fees or deductions apply to approved eligible returns.
Simple return request steps
A clear process from issue review to outcome.
BF CAR SALES PTY LTD keeps the request process organised so each return review is handled professionally and with clear documentation.
1
Contact support
Provide your contract ID or order reference.
2
Explain the issue
Share a clear description, photos, videos or supporting evidence.
3
Keep condition unchanged
Confirm the vehicle remains in the received condition.
4
Review outcome
Refunds are reviewed after the return is approved and the vehicle is collected.
Have questions about returns?
Contact our team before placing your order and we will explain the inspection period, return conditions, and payment validation process.